You can change your Voicemail preferences online or over the VoIP device. Please refer to the user guide included with your equipment.

You can retrieve messages online or over the VoIP device by dialing 8500# and the follow the voice prompts.

You will receive email notification of a new Voicemail. This email will include an attached .wav file with the Voicemail message so you can listen to it on your PC. Please make sure your speakers are on and are set at an audible level.

No, to make a call you must dial “1” plus the area code and then the number - all 11 digits are required. If you are calling other users on this VoIP service you only have to dial 10 digits.

Yes, in most cases your phone number can be ported to your VoIP service (porting means to transfer your number from one Telephone Company to another). After you have used the service and are satisfied, please contact your VoIP service provider to have your number ported. NOTE: * It is very important that you test your VoIP service and are satisfied, prior to porting your phone number. * Do not cancel your current phone service prior to porting your number. This will result in loss your phone number, which will make it impossible to port your phone number.

To add most advanced features, please contact your VoIP service provider.

For more information, click tab at the top of this page on the left.

For more information, click tab at the top of this page on the left.

Yes, you may order as many numbers as you like from our available area codes. You can order numbers by clicking on the link titled "my account" on your web interface page and follow the easy instructions. NOTE: * There may be an additional charge for each number you add to your account. Please check with your VoIP service provider. * If you would like to make outbound calls on additional lines at the same time you must order a second account. This may require you to order an additional VoIP device unless you have a device which can support multiple lines. Please contact your service provider to find out what you need to do to set up a multiple VoIP account.

Yes, existing traditional phone(s) can be used with VoIP service but, will require a VoIP adapter. If you currently have multiple phones utilizing the same number you must either use a cordless phone system or consult a licensed electrician to distribute the VoIP signal distributed throughout all your wall jacks in your house.

Yes, you should be able to work on your computer, surf the web, make and receive VoIP calls all at the same time. NOTE: * To do the above you will need a router. Some VoIP devices act as routers while some do not. Please consult the user guide for your device to see if your VoIP device has this functionality. * Large file transfers on your home network such as movies, downloading CD images, etc, may affect call quality.

Please ensure that your device is configured with your PPPOE settings if your provider requires this. Your PPPOE settings are the username/password combination assigned to you by your DSL provider. If you do not know this information please contact your DSL provider to get this information before calling into VoIP tech support for additional help.

Some DSL users may experience difficulties even with one VoIP device, as their upstream bandwidth is a fraction of the speed of their downstream bandwidth. When using multiple VoIP devices simultaneously this will take up more bandwidth. VoIP service is not supported using dial-up Internet access at this time. VoIP over dial-up may be available in the future. VoIP service is dependent on a broadband Internet connection and household power. Please note that if you lose household power you will lose your VoIP service, unless properly backed up by another power source.

Begin by checking all network connections and make sure that you have internet connectivity. Turn off all the network devices by unplugging the power cord and then turn them on beginning with the modem first, wait a minute, then router (if you have one), wait a minute, and then finally the ATA.

Echo may stem from poor quality telephone cables. Check the telephone and phone cables and replace if found to be the problem. If this does not fix the problem please suggest to the person you're calling to lower their phone volume.

Static only occurs on the analog side of the phone system (the telephone itself and the telephone cables). Once the signal is sent through the VoIP device it is digitized eliminating any possibility for static. It is also very likely the person you are calling is on an analog connection. Their connection could also be causing the static.

Dropped calls can be associated with loss of Internet connectivity. Specifically, high latency and packet loss can affect the quality of your call. High latency is the result of it taking too long for the data to be transmitted over your Internet connection, while packet loss occurs when SIP packets are dropped over your connection. While most computer programs can run simultaneously with your VoIP service without any degradation in quality, programs such as music sharing take up a lot of bandwidth and may result in poor audio quality. To rule out this problem, unplug everything but your ATA from your router and make some calls to assess the quality. If the quality is much better consider not using those programs while using the VoIP device.

In certain locations we are able to provide E911. This service will provide emergency personnel with your location information when they receive your phone call. In some locations we are not yet able to provide 911. Please consult your VoIP service provider to see if 911 is available in your area. If you are moving or you take your VoIP device away from the service address that you originally registered with your service provider, you MUST provide your VoIP service provider with your new service address location so we can update the Public Safety Answering Point, in order to correctly route 911 calls (provided 911 is available at your new location).

VoIP-NA currently accepts American Express, Discover, MasterCard and Visa cards. Check/debit cards with the logo of one of these providers are also accepted.

Currently, our VoIP-NA service only accepts credit cards with a United States and Canadian billing address as a form of payment.

No, currently we do not take any other form of payment. We are working on accepting paypal payments.

Please contact billing@ voip-na.com for further assistance.

You can change your rate plan at no additional charges. To change your plan contact billing@ voip-na.com

If your automatic monthly credit card payment cannot be processed for any reason, we will notify you immediately by email. If payment is not received after ten days, your outbound calling service will be suspended for 10 days. If your payment is not received after 20 days, your service will be suspended entirely pending complete and full payment of any and all outstanding account charges. If after 30 days, your account balance has not been paid in full your account will be deactivated. You will be charged a $9.99 reactivation fee. After 60 days, the account will be terminated. If your account is terminated, you will have to re-subscribe to our service.

VoIP of North America collects a 3% Federal Excise Tax on all service charges and 0.45% per line as Regulatory Recovery fee. Total = 3.45%.

Please contact billing@ voip-na.com before your next billing cycle starts. For more information, click tab at the top of this page on the left.